Returns and Cancellations

Returns & Cancellations
Withdrawal / product returns
You have the right to withdraw and return a product within 14 calendar days of receiving it, in accordance with European Directive 2011/83/EU.

Return conditions:
The product must not have been used or worn.
It must be returned in its original condition and original packaging (box, pouch, protective materials, tags, etc.).
It must not be damaged or altered.

The customer pays the return shipping costs, unless the product is defective or the wrong item was sent.

The right of withdrawal does not apply to:

Personalised or custom-made products (e.g. with a name, date, dedication, etc.)
Earrings (for hygiene reasons, if the packaging has been opened)

Returns procedure:
Contact us on [+30 231 405 9026] quoting your order number.
Once the return is approved, send the product within 7 days.
The refund is made within 7 working days of receiving the product, provided the above conditions are met.
The refund is made using the same payment method you chose (except cash on delivery, where an IBAN is required).

Order cancellations
You can cancel your order as long as it has not been shipped. Contact us immediately on +30 231 405 9026 or at [email protected].
If it has already been shipped, the returns terms apply.